TERMS OF SERVICE

Last updated: August 5, 2026

Overview

Welcome to Thriv.

The terms “Thriv”, “we”, “us”, and “our” refer to Thriv. Thriv operates the website www.thrivlb.com, including its information, content, features, products, tools, and related services.

Our store is hosted through Shopify, which provides the e-commerce platform that enables us to display and sell our products.

These Terms of Service, together with any other policies published on our website, explain your rights and responsibilities when accessing or using our website and Services.

These Terms apply to all website visitors and customers.

By visiting our website, placing an order, or otherwise using the Services, you agree to these Terms of Service. If you do not agree to these Terms, you must not access or use the Services.

1. Eligibility and Customer Information

By using the Services, you confirm that:

• You are at least 18 years old or the legal age of majority in your place of residence.

• You have the legal capacity to enter into a binding agreement.

• The information you provide is accurate, complete, and current.

• You are authorized to place the order and receive the products.

To place an order, you may be required to provide information including your:

• Full name

• Telephone number

• Email address

• Delivery address

• Order details

You are responsible for ensuring that all information submitted to Thriv is accurate.

Thriv is not responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated customer information.

2. Products and Website Information

Thriv sells physical products, including supplements, sports nutrition products, vitamins, wellness products, gummies, protein products, and related goods.

We make reasonable efforts to provide accurate product:

• Names

• Descriptions

• Photographs

• Prices

• Ingredients

• Quantities

• Suggested-use information

• Warnings

• Availability information

However:

• Product packaging may change without prior notice.

• Manufacturers may update formulas, ingredients, labels, or designs.

• Website colors may appear differently depending on the customer’s screen.

• Minor differences may exist between website images and delivered products.

• Availability may change before an order is confirmed.

Customers must read the physical product label, ingredient list, allergen statement, warnings, storage instructions, expiry information, and suggested use before consuming or using a product.

If information on the physical product differs from information displayed online, customers should contact Thriv before using the product.

We reserve the right to modify, update, suspend, restrict, or discontinue any product or product information without prior notice.

3. Health and Supplement Disclaimer

Information published on the Thriv website is provided for general informational purposes only and is not intended to replace medical advice.

Products sold by Thriv are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult an appropriately qualified healthcare professional before using supplements or wellness products, particularly if they:

• Are pregnant or breastfeeding

• Are under medical supervision

• Have an existing health condition

• Have allergies or dietary sensitivities

• Take prescription or non-prescription medication

• Are preparing for surgery

• Are under 18 years old

Always follow the directions, suggested use, and warnings shown on the physical product packaging.

Do not exceed the recommended serving.

Individual experiences and results may vary. Thriv does not guarantee any specific health, wellness, fitness, weight-management, muscle-building, or performance result.

Customers should stop using a product and seek appropriate medical advice if they experience an adverse reaction.

4. Orders and Order Confirmation

Submitting an order through the website is an offer to purchase products from Thriv.

We reserve the right to accept, reject, limit, modify, or cancel an order for reasons including:

• Product unavailability

• Incorrect website information

• Pricing errors

• Suspected fraud

• Delivery limitations

• Incorrect customer information

• Unusually large quantities

• Suspected unauthorized resale

• Legal or regulatory restrictions

• Inability to contact the customer

An order is not considered accepted until it has been confirmed by Thriv.

Thriv may contact the customer by telephone, WhatsApp, email, or another available communication method to confirm the order and delivery details.

Customers must review all products, quantities, contact details, and delivery information before placing an order.

5. Order Changes and Cancellations

Cancellation or modification requests may only be considered if the order has not yet been:

• Confirmed for fulfilment

• Prepared

• Packed

• Assigned to a courier

• Dispatched

Submitting a cancellation or modification request does not guarantee that the request can be accepted.

Once an order has entered preparation or has been dispatched, it normally cannot be cancelled or modified.

Cancellation requests must be submitted as soon as possible by contacting Thriv through:

• WhatsApp or telephone: +961 79 311 687

• Email: shopthriv@gmail.com

A cancellation is only valid after it has been confirmed by Thriv.

6. Prices and Currency

All product prices, discounts, bundles, and promotional offers may change without prior notice.

The price applicable to an order is the price displayed when the order is placed, subject to correction of genuine errors.

Prices may not include delivery charges unless expressly stated.

Any applicable delivery fee will be shown during checkout or communicated before the order is confirmed.

Prices and order totals are displayed in the currency shown on the website or communicated during order confirmation.

7. Payment

Thriv currently accepts cash on delivery.

Customers must pay the full confirmed order amount, including any applicable delivery charges, when the order is delivered.

Customers should ensure that they have the correct payment amount available when receiving their order.

The courier may not always be able to provide change.

Thriv reserves the right to request order verification or confirmation before dispatching a cash-on-delivery order.

Repeated refusal of confirmed cash-on-delivery orders, failure to answer delivery calls, or failure to pay for an accepted order may result in Thriv refusing or restricting future orders.

Thriv may introduce additional payment methods in the future. Any available payment methods will be displayed during checkout or communicated before the order is confirmed.

8. Promotions and Discount Codes

Promotions, discount codes, bundles, gifts, and special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• Promotions cannot be combined.

• Discount codes must be entered before checkout is completed.

• Promotions apply only during the stated promotional period.

• Promotions remain subject to product availability.

• Free-delivery thresholds are calculated after applicable discounts.

Thriv may cancel or refuse a promotion where there is misuse, fraud, a technical error, or a violation of the promotional conditions.

9. Shipping and Delivery

Thriv currently delivers within Lebanon.

Delivery fees, estimated delivery times, address requirements, delivery attempts, pickup arrangements, and related conditions are explained in our Shipping Policy.

The Shipping Policy forms an integral part of these Terms of Service.

All delivery dates and times are estimates and are not guaranteed.

Thriv may use independent couriers or other delivery providers. We are not responsible for delays caused by circumstances outside our reasonable control.

10. Inspection of Orders

Customers must inspect their order immediately upon delivery and before opening or using any product.

Visible damage, missing products, or incorrect products must be reported to Thriv immediately and no later than one hour after delivery.

Customers must provide the information and photographs requested under our Refund Policy.

Failure to report a visible delivery issue within the required timeframe may prevent Thriv from verifying the condition of the order and may result in the request being declined, subject to any rights that cannot legally be excluded.

11. Refunds, Returns, and Exchanges

Refunds, replacements, cancellations, and exchanges are governed by our Refund Policy.

Because Thriv sells supplements and other ingestible, personal-use, and hygiene-sensitive products, we do not accept returns or exchanges based solely on:

• Change of mind

• Taste preference

• Personal results

• Accidental ordering

• Choosing the wrong flavour, quantity, or product

Nothing in these Terms is intended to limit any consumer right that cannot legally be excluded.

12. Personal Use and Resale

Unless otherwise agreed by Thriv in writing, products purchased through the website are intended for personal use.

Products may not be purchased for unauthorized commercial resale, redistribution, or export.

Thriv may restrict quantities or refuse orders where we reasonably suspect unauthorized resale or other commercial activity.

Business and wholesale customers may contact Thriv separately to discuss availability and commercial terms.

13. Intellectual Property

All content available through the Thriv website, including:

• The Thriv name

• The Thriv logo

• Website text

• Product descriptions

• Graphics

• Photographs

• Videos

• Icons

• Layouts

• Website design

• Promotional materials

• Original written and visual content

is owned by Thriv, its licensors, manufacturers, suppliers, or the respective rights holders.

The content is protected by applicable intellectual-property laws.

Customers are granted a limited, revocable, non-exclusive, and non-transferable right to access the Services for lawful personal use.

Without prior written permission, users may not:

• Copy or reproduce website content

• Republish product descriptions

• Distribute website materials

• Modify or create derivative works

• Commercially exploit website content

• Scrape or automatically collect website data

• Use the Thriv name or logo without authorization

Third-party trademarks, logos, brand names, and product images remain the property of their respective owners.

14. Customer Reviews and Submitted Content

Where customers submit reviews, comments, photographs, messages, or other content, they confirm that:

• The content is truthful.

• They have the right to submit it.

• It does not infringe another party’s rights.

• It is not unlawful, harmful, defamatory, misleading, or abusive.

• It does not contain malware, spam, or unauthorized advertising.

Thriv may moderate, refuse, edit, or remove submitted content where reasonably necessary.

Customers retain ownership of their original content but grant Thriv a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish it in connection with operating and promoting the Services, subject to applicable law.

15. Third-Party Tools and Services

The website may provide access to third-party tools and services, including:

• Shopify

• Delivery providers

• Payment services

• Social-media platforms

• Website applications

• Analytics services

These services may not be owned or controlled by Thriv.

Third-party tools and services are governed by their own terms and policies. Customers use them at their own risk.

Thriv does not guarantee the availability, security, accuracy, performance, or suitability of third-party services.

16. Third-Party Links

The Services may contain links to websites or platforms operated by third parties.

Thriv does not control and is not responsible for:

• Third-party information

• Privacy practices

• Security practices

• Products or services

• Transactions

• Website availability

Customers should review the relevant third party’s terms and policies before interacting with or purchasing from them.

17. Errors, Inaccuracies, and Omissions

The website may occasionally contain errors or omissions relating to:

• Product descriptions

• Ingredients

• Packaging

• Prices

• Promotions

• Availability

• Delivery charges

• Delivery estimates

Thriv reserves the right to correct errors, update information, modify orders, or cancel an affected order at any time.

If Thriv cancels an order because of an error before delivery, the customer will not be required to pay for the cancelled product.

18. Prohibited Uses

Customers may not use the Services to:

• Violate any law or regulation

• Commit fraud

• Provide false or misleading information

• Infringe intellectual-property rights

• Harass or harm another person

• Introduce viruses, malware, or harmful code

• Scrape or collect website data without authorization

• Bypass website-security measures

• Interfere with website functionality

• Submit false reviews

• Impersonate another person

• Resell or commercially exploit the Services without permission

• Engage in unlawful, sanctioned, or restricted activities

Thriv may restrict or terminate access where we reasonably believe these Terms have been violated.

19. Termination

Thriv may suspend or terminate access to the Services where:

• A customer violates these Terms.

• The customer’s use creates a security or legal risk.

• Thriv suspects fraud or abuse.

• Thriv discontinues the Services.

• Termination is required by law.

Termination does not remove any payment obligation or liability that arose before termination.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.

Thriv does not guarantee that:

• The website will always be available.

• Access will be uninterrupted or error-free.

• All defects will be corrected immediately.

• Website information will always be complete or current.

• Products will meet every customer’s personal expectations.

• Any specific health, fitness, or performance result will be achieved.

Any warranties or rights that cannot legally be excluded remain unaffected.

21. Limitation of Liability

To the fullest extent permitted by law, Thriv and its owners, employees, representatives, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Services or products.

Thriv is not responsible for injury, loss, or damage resulting from:

• Use contrary to the product label

• Exceeding the suggested serving

• Ignoring warnings or allergen information

• Combining products without professional advice

• Failure to disclose a medical condition

• Improper storage after delivery

• Using products after their expiry date

• Unauthorized alteration or resale

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

22. Indemnification

To the extent permitted by law, customers agree to indemnify and hold Thriv and its representatives harmless from claims, losses, liabilities, and reasonable expenses arising from:

• A violation of these Terms

• Unlawful use of the Services

• Infringement of another party’s rights

• False information provided by the customer

• Unauthorized resale or misuse of products

23. Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be enforced to the maximum extent permitted.

The remaining provisions will continue in full force and effect.

24. Waiver and Entire Agreement

Thriv’s failure to enforce a provision does not waive the right to enforce it later.

These Terms, together with the Shipping Policy, Refund Policy, and any additional conditions published on the Services, constitute the agreement concerning the customer’s use of the Services.

25. Assignment

Customers may not assign or transfer their rights or obligations under these Terms without Thriv’s prior written consent.

Thriv may assign or transfer its rights and obligations as part of a business transfer, restructuring, merger, acquisition, or similar transaction, subject to applicable law.

26. Force Majeure

Thriv will not be responsible for a failure or delay caused by circumstances outside its reasonable control, including:

• Severe weather

• Natural disasters

• Fire

• War or armed conflict

• Civil unrest

• Security incidents

• Road closures

• Government restrictions

• Labor disputes

• Public-health emergencies

• Power failures

• Telecommunications or internet failures

• Courier interruptions

Thriv’s obligations will be suspended for the duration of the event and will resume when reasonably possible.

27. Governing Law and Jurisdiction

Lebanon is Thriv’s country of domicile.

These Terms and any related agreements are governed by the laws of the Republic of Lebanon.

Subject to applicable consumer rights, disputes will fall under the jurisdiction of the competent courts of Lebanon.

28. Changes to These Terms

Thriv may revise these Terms by publishing an updated version on this page.

The revised Terms become effective upon publication unless otherwise stated or required by law.

Continued use of the Services after an update constitutes acceptance of the revised Terms.

29. Contact Information

Questions about these Terms may be sent to:

Thriv

Website: www.thrivlb.com
Email: shopthriv@gmail.com
Telephone or WhatsApp: +961 79 311 687
Customer-service hours: 9:00 a.m. to 5:00 p.m.